Help & Support Center

Get help with Ghana Government Central Data Hub services and APIs

Get Support

Phone Support

24/7 technical support for urgent issues

+233 30 123 4567

24/7

Email Support

General inquiries and non-urgent issues

support@datahub.gov.gh

Mon-Fri 8AM-6PM

Live Chat

Real-time chat with technical specialists

Available on this page

Mon-Fri 8AM-6PM

Security Hotline

Emergency security incident reporting

+233 30 999 8888

24/7

Frequently Asked Questions

How do I get API access to government data?

API Access

To get API access, you need to register your organization, provide valid identification, and specify which data endpoints you need. All requests are reviewed for compliance with Ghana Data Protection Act.

What are the costs for using the Central Data Hub?

Billing

Costs vary by endpoint and usage volume. Basic identity verification starts at GHS 1.50 per request, while complex queries like court records cost GHS 4.00. Volume discounts are available.

How secure is the government data?

Security

All data is encrypted with AES-256, hosted at NITA Data Center, and complies with ISO 27001 standards. We maintain complete audit trails and implement zero-trust security architecture.

Can I access multiple agencies through one API key?

API Access

Yes, a single API key can access multiple agencies based on your approved permissions. Each request is billed separately according to the specific agency's pricing.

What happens if an API is temporarily unavailable?

Technical

We maintain 99.9% uptime SLA. If an agency's API is unavailable, you'll receive an error response and won't be charged. We provide real-time status updates on our status page.

How do I report a security concern?

Security

Security concerns should be reported immediately to security@datahub.gov.gh or call our 24/7 security hotline at +233 30 123 4567. We take all security reports seriously.

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